If you are worried about a child in Medway there is information, help, support and advice. 

If the child is in immediate danger

In an emergency phone 999.

If you think the child is at immediate risk of harm phone us straightaway:

• Monday to Friday from 9am to 5pm on 01634 334 466
• out of hours on 03000 419 191.

Making a referral to Medway Council's children's social care

Medway's First Response service

Members of the public and professionals should use the Medway Council contact and referral form to report any safeguarding concerns about a child or young person.

Once the form has been submitted, it will be reviewed and assessed and action will be taken.

Report a child safeguarding concern

Report an adult safeguarding concern

If you have concerns about a child you can also phone:

• NSPCC on 0808 800 5000
• Child Line on 0800 1111
• Medway Police on 0162 2690 690

Useful contact details

• Non emergency number 101
• Emergency number 999
• LADO (Local Authority Designated Officer)

Making a referral to the MSCP

The safety of children in Medway is our priority and everybody’s responsibility. It is important that professionals and organisations protecting children reflect on the quality of their services and learn from their own practice and that of others.

Good practice should be shared so that there is a growing understanding of what works well. Equally, when things go wrong there needs to be an objective analysis of what happened and why, so important lessons can be learnt and services can be improved to reduce the risk of future harm to children.

There are several types of review which can be chosen to refer a case to, these include:

• Lessons Learned Review
• Case File Audit
• Good/Practice Review
• Single Agency
• Individual Management Review

View details of the types of safeguarding case reviews and referral form.

NSPCC's Whistleblowing Helpline

The advice line provides support to employees who want to raise concerns over how child protection issues are being handled in their own organisations. The NSPCC Whistleblowing Advice Line can be reached on 0800 028 0285, calls are free and you can remain anonymous if you want.

Get more about whistleblowing and the advice line from NSPCC.